Shipping policy

SHIPPING POLICY AND GUIDELINES

Shipping Policy

Last updated: 11/25/2025

Thank you for choosing Texas Pro Print. We take pride in delivering premium, custom-crafted print products with dependable, complimentary at-your-door shipping on every order.

1. Order Processing Times

Most orders begin processing once artwork is approved and payment is received.
Processing times depend on whether you provide print-ready files or require custom design.

  • Orders with client-provided print-ready files: Production typically begins within 1 business day.

  • Orders requiring custom design: Production begins only after the final design is approved. Multiple revisions may extend this timeline—our priority is accuracy, craftsmanship, and results that elevate your brand.

We focus on doing it right, not rushing the process. If you have a firm deadline, please contact us before placing your order.

2. Production Times

Production times vary by product and design complexity.

Typical ranges:

  • Standard print products: 1–5 business days

  • Large format or specialty products: 1–7 business days

  • High-volume or custom requests: May require additional time

These estimates do not include transit time.

3. Complimentary At-Your-Door Shipping

Every order includes complimentary, at-your-door delivery within the United States.
There are no shipping method selections at checkout—shipping is always included in your price.

Once your order ships, you will receive a tracking email so you can follow your delivery.

Please note: Carrier delays, weather issues, or external disruptions may affect transit times.

4. Rush Orders (Limited Availability)

Rush printing may be accepted case-by-case under the following conditions:

  • Rush service is only available for orders with print-ready files

  • Client must be a returning customer with a previous approved design or print job and thereby we are already familiar with the brand files.

  • Absolutely no rush orders on first-time custom designs or new branding projects

Additional rush fees may apply.
We do not guarantee acceptance of rush requests.

5. Shipping Costs

Delivery is complimentary for all U.S. orders.
There are no additional shipping charges at checkout unless a specialty oversized shipment requires custom handling (rare).

6. Local Pickup

Local pickup is not available at this time.

7. Delivery Issues or Lost Packages

If your package is delayed, lost, or marked delivered but not received:

  1. Please contact the shipping carrier first to open a claim.

  2. Then notify us at team@texasproprint.com with your order number.

We will support you in resolving the issue; however, we cannot refund orders confirmed as delivered.

8. International Shipping

We currently ship only within the United States.
Shipping to Mexico and Canada may be added in the future.

9. Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Photos of the damaged product

  • Photos of shipping packaging/box

We will review promptly and determine the appropriate solution.

10. Custom Products & Shipping Expectations

Because most of our products are custom-made, design approval is required before production begins.
Projects involving extensive design work or multiple revisions may affect overall turnaround time.

Quality, accuracy, and premium presentation always come first.

11. Contact Us

For questions about shipping, please contact us at:
team@texasproprint.com